Privacy Policy
Effective Date: August 21, 2026 | Last Updated: August 26, 2026
DeRo Renovations (“DeRo Renovations,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Where applicable, it also describes how we handle SMS/text messaging communications, which you may receive only if you separately provide your mobile number and opt in as described in Section 4 below.
By using our website or providing information to us, you acknowledge the data practices described in this Privacy Policy. Providing your contact information or contacting us does not, by itself, enroll you in text messaging.
1. Business Information
This website is owned and operated by:
DeRo Renovations 800 Oak Knoll Cir Mount Juliet, TN 37122, United States
Phone: 615-265-0065 Email: sales@derorenovations.com
Business Hours: Monday – Friday, 8:00 AM – 4:00 PM (Saturday & Sunday: Closed)
2. Information We Collect
We may collect the following types of information when you interact with our website, forms, or communications:
- Contact information — name, mailing address, email address, and phone/mobile number
- Project details — information you provide about your renovation, remodeling, or service needs
- Communication records — messages sent through our contact forms, email, or SMS/text messaging
- Technical information — IP address, browser type, and website usage data collected through standard analytics tools
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes or estimates
- Schedule, confirm, and manage appointments and service visits
- Communicate updates about ongoing or upcoming projects
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
4. SMS / Text Messaging Policy
If you provide your mobile phone number and opt in to receive text messages from DeRo Renovations, the following terms apply:
Types of messages. We send two distinct categories of text messages, and consent to one does not enroll you in the other:
- Non-marketing (transactional/service) messages — responses to service inquiries you initiate; appointment confirmations and reminders; scheduling and rescheduling communications; estimates and service-visit information; customer-support communications; and updates concerning an ongoing or upcoming project.
- Marketing messages — promotions, offers, or other marketing communications. Marketing texts are sent only if you separately and affirmatively opt in to marketing messages. This consent is collected through its own dedicated, optional checkbox that is unchecked by default and separate from the non-marketing consent checkbox.
Consent is not a condition of purchase. You are never required to consent to receive marketing text messages (or any text messages) as a condition of purchasing any goods or services from DeRo Renovations.
Message frequency varies, depending on your interactions with us (e.g., scheduling, rescheduling, ongoing project communications, or marketing updates if you’ve opted in).
Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out (STOP): You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us or by texting STOP to 615-265-0065. After you send STOP, we will send one final confirmation message, and you will no longer receive SMS messages from us unless you subsequently provide consent again. You may also contact us at 615-265-0065 or sales@derorenovations.com for assistance with your communication preferences.
Opting back in: If you later wish to resume receiving text messages after opting out, you may text START to 615-265-0065 or submit a new consent form on our website. Resuming messages will be limited to the category or categories for which you provide valid consent. You may also contact us at 615-265-0065 or sales@derorenovations.com for assistance.
Help: For assistance, reply HELP to any message, or contact us directly at 615-265-0065 or sales@derorenovations.com.
Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing or promotional purposes. We may share information only in the following limited circumstances:
- With trusted service providers who assist us in operating our business (such as scheduling tools, email/SMS communication platforms, or website hosting), and only to the extent necessary for them to perform those services on our behalf
- When required to comply with applicable laws, regulations, legal processes, or government requests
- To protect the rights, property, or safety of DeRo Renovations, our customers, or others
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted through our site, including information submitted via contact and inquiry forms.
While we work to protect your information using industry-standard safeguards, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Age Requirement & Children's Privacy
Our website and services are intended for individuals who are 18 years of age or older. By using our website or providing your information to us, you represent that you are at least 18 years old.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete such information from our records. If you believe a child under 13 has provided us with personal information, please contact us at sales@derorenovations.com so we can address it.
8. Your Choices & Rights
You may:
- Request access to, correction of, or deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Unsubscribe from email communications using the unsubscribe link provided in our emails
- Contact us directly with any privacy-related questions or requests
To exercise any of these options, contact us at sales@derorenovations.com or 615-265-0065.
9. Third-Party Links
Our website may contain links to third-party websites (such as Google, Facebook, Instagram, or YouTube). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
DeRo Renovations
800 Oak Knoll Cir, Mount Juliet, TN 37122
Phone: 615-265-0065
Email: sales@derorenovations.com